Store T & C’s

Product & Service Information:

The JUMP Math ecommerce store offers customers a range of both printed and digital products and services including:

  • Math education resources (print and digital)
  • Professional development/learning services & products, such as videos, live and recorded webinars and events

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or refund only according to our Returns and Refunds Policy below.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

Any offer for any product or service made on this site is void where prohibited. Our e-commerce store is only set up to handle domestic Canadian online purchases. We do not have the capability to handle international online purchases. If you are located in the United States or other countries outside of North America, you must purchase JUMP Math products directly through or University of Toronto Press.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product Trials:

JUMP Math offers free samples of some of our products (sample education resources), which are available in our Resource Centre for viewing and/or download with the activation of a free JUMP Math account.

Trial Period:

Access to free sample resources, available through JUMP Math, is for an unlimited time, or as long as you hold a membership, or as determined by JUMP Math.


JUMP Math may make various promotional offers from time to time on our website. Offers may be informational and web-based only. Please review the terms and conditions that may be associated with each special offer, as they may differ. Each redemption of a coupon or promotion code will be reflected at checkout and is subject to validation and may be subject to additional redemption requirements, as applicable.

We may also offer the opportunity to participate in contests or other promotions as decided by JUMP Math. In each case, the promotion may have additional terms and conditions which apply in addition to these terms and conditions. Please review the terms and conditions associated with the particular promotion to determine your eligibility and any participation requirements.

Customer Accounts: 

In order to place an online order with JUMP Math using this platform, you must register for an account. If you use any of our Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your province of residence, you may use our Services only with involvement of a parent or guardian. JUMP Math reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per organization or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. For more information, please review our Returns and Refunds Policy below.

Pricing and Payment Terms, Shipping:

Your Credit Card Information:

JUMP Math uses a secure online payment platform to process online purchases made in our e-store. We do not store credit card information on our site or within this payment system. You understand that your content (not including credit card information), may be transferred unencrypted and may involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over our networks.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of JUMP Math. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Customers of JUMP Math’s e-store will pay for products at time of purchase. Methods of payment accepted by the JUMP Math online store include: credit card only. If you wish to pay for your order by cheque, PayPal, invoice or other method of payment, customers must purchase their products by ordering through or contacting JUMP Math’s Distributor, University of Toronto Press (UTP). Contact UTP Customer Service: , 1-800-565-9523.


Product will be shipped according to customer preference selected, either by mail, ground courier shipping or air courier shipping. Customers will be charged a shipping fee, according to the weight and size of the shipment/package and final geographic delivery location. Full payment, including freight charges, will be taken at the time of purchase. If a portion of the order is out of stock, it will be shipped free of charge when it becomes available.

Returns, Exchanges & Refunds:

We are committed to providing a superior customer experience at every opportunity. Customers may return for exchange or refund damaged, incorrectly shipped or unsatisfactory JUMP Math products up to 30 days after purchase. If for any reason you’re not happy with your purchase, please contact us at and we’ll do everything we can to make it right.

Returns must be received within 60 days after return instructions are issued to you. You may return products by mail or ground courier shipping. Our print product distributor, University of Toronto Press (UTP) will provide instructions for returning printed items. 

Refund Exclusions:

JUMP Math does not provide refunds on digital resources or professional Learning and development (PL) services purchased. If you are unable to attend a Professional Learning session you have purchased, we will ensure you are able to attend a future session.

Separate rules apply to any in-person or virtual events hosted by JUMP Math and will be outlined according to the event type.


You may cancel your JUMP Math account at any time without obligation by logging into your member profile, using your personalized username and password, and selecting “cancel account”.

Customer Issues:

Customers may contact us at any time to resolve an issue: 

Canadian Customers:

One Yonge St., suite 1014, 
Toronto, ON, M5E 1E5
1(888) 965-6284

US Customers: 

UTP Distribution :          

Customer Service and Order Department

Telephone:  +1 (800) 565-9523   Fax:  +1 (800) 221-9985 

Hours:   Monday to Friday, 8:30 am to 6:00 pm EST                                                                          

Website users may also provide e-store customer feedback by emailing us at:

E-Store Terms of Use:

The JUMP Math online e-store is hosted on WooCommerce by WordPress, the e-commerce platform that allows us to sell our products and services online.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by JUMP Math.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms of Service will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.