Shop T&Cs

Our online store is hosted on WooCommerce by WordPress. WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms of Service will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

Credit Card Information:

We do not store credit card information. You understand that your content (not including credit card information), may be transferred unencrypted and may involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over our networks.

Product & Service Information:

The JUMP Math ecommerce or online store offers customers a range of both printed and digital products and services including:

  • Math education resources, both print and digital
  • Professional development/learning services & products, such as videos, live webinars and events

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policybelow.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product Trials:

JUMP Math offers free samples of our products (sample education resources), which are available on our Member Portal for viewing and/or download with the activation of a free JUMP Math membership.

Trial Period:

Access to free sample resources, available through a JUMP Math membership, is for an unlimited time, or as long as the member holds a membership, or as determined by JUMP Math.

Promotions: 

JUMP Math may make various promotional offers from time to time on our website. Offers may be informational and web-based only. Please review the terms and conditions that may be associated with each special offer, as they may differ. Each redemption of a coupon or promotion code will be reflected at checkout and is subject to validation and may be subject to additional redemption requirements, as applicable.

We may also offer the opportunity to participate in contests or other promotions as decided by JUMP Math. In each case, the promotion may have additional terms and conditions which apply in addition to these terms and conditions. Please review the terms and conditions associated with the particular promotion to determine your eligibility and any participation requirements.

Customer Accounts: 

In order to place an online order with JUMP Math using this platform, you must register for an account. If you use any of our Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your province of residence, you may use our Services only with involvement of a parent or guardian. JUMP Math reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per organization or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. For more information, please review our Returns and Refunds Policy below.

Pricing and Payment Terms, Including Shipping:

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Customers of JUMP Math’s online store will pay for products at time of purchase. Methods of payment accepted by the JUMP Math online store include: credit card. If you wish to pay for your order by cheque, PayPal, invoice or other method of payment, customers must purchase their products by contacting JUMP Math’s Distributor, University of Toronto Press (UTP). Contact UTP Customer Service: [email protected] , 1-800-565-9523.

Product will be shipped according to customer preference selected, either by mail, ground courier shipping or air courier shipping. Customers will be charged a shipping fee, according to the weight and size of the shipment/package and final geographic delivery location. Full payment including freight charges will be taken at the time of purchase. If a portion of the order is out of stock, it will be shipped free of charge when it becomes available.

Returns, Exchanges, Refunds:

We are committed to providing a superior customer experience at every opportunity. Customers may return for exchange or refund damaged, incorrectly shipped or unsatisfactory JUMP Math products up to 30 days after purchase. You may return products by mail or ground courier shipping. Our printed product distributor, University of Toronto Press (UTP) will provide instructions for returning printed items. 

We do not provide refunds for purchases of digital products.

Refund Exclusions:

JUMP Math does not provide refunds on digital resources or professional development (PD) services purchased. If you are unable to attend a PD session you have purchased, we will ensure you are able to attend a future session.

Cancellations:

You may cancel your JUMP Math account at any time without obligation by logging into your member profile, using your personalized username and password, and selecting “cancel account”.

Customer Issues:

Customers may contact us at any time to resolve an issue: 

Canadian Customers:

[email protected]

JUMP Math
One Yonge St., suite 1014, 
Toronto, ON, M5E 1E5
(416) 596-7166

U.S Customers: 

UTP Distribution   Email: [email protected]                                                                

Customer Service and Order Department

Telephone:  +1 (800) 565-9523   Fax:  +1 (800) 221-9985 

Hours:   Monday to Friday, 8:30 am to 6:00 pm EST                                                                          

Website users may also provide website and online store user feedback using the Website Feedback Form located on our website, which is monitored regularly or by emailing us at:

[email protected]

Created: May 3, 2021