Accessibility for Ontarians with Disabilities Policy
Revised: April 28, 2021


JUMP Math is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations, including the Integrated Accessibility Standards Regulation (IASR).


Providing Goods and Services to People with Disabilities 

JUMP Math is committed to meeting the accessibility needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Act in the following ways:

Communication – we will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact with people with various types of disabilities.

Assistive Devices – we are committed to serving people who use assistive devices including a technical aid, communication device or medial aid to obtain, use or benefit from our goods and services. We will ensure that staff is trained and familiar with various devices that may be used by customers with disabilities while accessing our goods and services.

Support Persons – we are committed to welcoming people with disabilities who are accompanied by a support person (i.e., a person who helps a person with a disability with communication, mobility, personal care, or medical needs). At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Support persons who are not consuming any products will not be charged, however they will be charged accordingly for any products or services they choose to purchase. 

Service Animals – we are committed to welcoming people with disabilities who are accompanied by a service animal (i.e., an animal used by a person with a disability for reasons relating to his/her disability) on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff members are properly trained in how to interact with service animals.

Notice of Temporary Disruption

JUMP Math will provide customers with notice (via our website, email, voicemail and with physical signage posted at our office location, as appropriate) in the event of a planned or unexpected disruption in the facilities or services used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available. Notice will be given by posting the information in a conspicuous place in the location affected.

Training for Staff

JUMP Math will ensure all employees and members of the organization receive training as required by the Accessibility Standards for Customer Service. This training will be provided to applicable new employees within their probationary period of employment and on a continuing basis as required.

Training will include:

  • The purpose of the accessibility legislation and the requirements of the customer service standard;
  • How to interact and communicate with people with various types of disabilities;
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person;
  • What to do if a person with a disability is having difficulty in accessing JUMP Math’s goods and services; and
  • JUMP Math’s policies, practices and procedures relating to the customer service standard.

Feedback Process

JUMP Math strives to surpass customer expectations while serving customers with disabilities. Comments regarding how well those expectations are being met are welcome and appreciated. Feedback can be directed to:

Telephone:      416-596-7716

Fax:                 416-596-1208

Mail:                One Yonge Street, Suite 1014, Toronto, ON M5E 1E5


Customers can expect a response within 10 business days.

Recruitment and Selection 

JUMP Math will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process. When job applicants are selected to participate in an assessment or selection process, they will be notified that accommodations are available upon request in relation to the materials or processes to be used. If an applicant requests an accommodation, JUMP Math will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

When making offers of employment, JUMP Math will notify the successful applicant of its policies for accommodating employees with disabilities, upon request.

Accessible Formats and Communication Supports

JUMP Math will consult with persons with disabilities to determine their information and communication needs and will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines.  At present, the websites meet WCAG 2.1 AA level standards. 

Talk to us about accessibility